Terms of service

These Terms of Service (“Terms”) govern all access, browsing, account creation, product purchasing, and customer interactions on the website https://rawdenim.shop, operated by Raw Denim Shop. All customers, visitors, and users of this website unconditionally accept these Terms upon accessing, browsing, or completing any purchase on our store. All official customer support communication is managed via our verified email address info@rawdenim.shop.

1. Site & Product Overview

rawdenim.shop is an online fashion retail platform specializing in Los Angeles-inspired sustainable denim and full-family casual apparel, including raw denim jeans, denim shorts, branded graphic tees, cotton socks, performance running trainers, authentic Adidas athletic sneakers, fleece hoodies, casual jackets, insulated down puffer jackets, children’s footwear, and knit sweaters. Our signature denim lines adopt water-recycling eco-friendly manufacturing technology to reduce industrial water waste, with timeless modern silhouettes for men, women, and kids. All new arrival clearance styles marked -65% OFF (including Philip SUD Jacket, Bryce Crew, Sawtelle Shirt, Mari SUD Pant) follow separate final-sale restrictions outlined within our Returns & Refunds Policy, which is fully incorporated into these Terms by reference.

2. User Account Rules

2.1 Account Registration: You may create a customer account to save shipping addresses, track orders, and access exclusive new arrival promotions. You warrant all submitted personal details (full name, email, delivery address, payment information) are true, accurate, and up-to-date. You are solely responsible for maintaining the confidentiality of your account login credentials and all activities executed under your account.

2.2 Unauthorized Access: Immediately notify info@rawdenim.shop if you detect unauthorized login, password leakage, or suspicious order activity linked to your account. Raw Denim Shop accepts no liability for loss or damage caused by your failure to secure your account login details.

2.3 Account Termination: We reserve the absolute right to suspend, restrict, or permanently terminate any user account without prior notice if we identify fraudulent ordering, chargeback abuse, repeated violation of these Terms, harassment of our customer service team, or submission of false personal information. Termination does not cancel outstanding payment obligations for completed orders.

3. Pricing, Product Descriptions & Promotions

3.1 Price Accuracy: All product prices displayed on https://rawdenim.shop are listed in USD unless otherwise marked, and exclude applicable sales tax, international customs duties, and standard shipping fees. We perform regular audits to correct pricing errors; if an obvious incorrect low price is displayed due to system error, we reserve the right to cancel the affected order and issue a full refund, notifying you via info@rawdenim.shop within 48 hours of order placement.

3.2 Product Visual Disclaimer: Website photos, fabric swatches, and fit renders are reference materials only. Screen color calibration differences may create minor shade variations for denim, knitwear, hoodies, jackets, and footwear, which do not constitute a defective product eligible for free return or compensation. Fabric composition, sizing measurements, and wash care instructions listed on each product page take precedence over image visuals.

3.3 Discount & Promotion Terms: All -65% OFF new arrival markdowns, coupon codes, flash sales, and seasonal promotions are time-limited, non-transferable, and cannot be combined with other concurrent discount offers unless explicitly stated on the promotion banner. Discounted final-sale merchandise is non-refundable and non-exchangeable, as defined in our standalone Returns & Refunds Policy. Promo codes may not be resold or shared for commercial third-party use.

4. Order Placement & Contract Formation

4.1 Order Submission: When you click “Checkout” and complete payment, you submit a binding purchase offer to Raw Denim Shop. A formal sales contract is formed only after we send an automated order confirmation email to your registered address and generate a shipping label for your merchandise. Receipt of an auto-generated checkout receipt does not guarantee order acceptance.

4.2 Order Rejection Rights: We may decline or cancel any order at our sole discretion for reasons including but not limited to insufficient stock, suspected fraudulent payment, delivery address restrictions, repeated prior return abuse, or product listing errors. If your order is canceled post-payment, a full automatic refund will be processed to your original payment channel within 3–5 business days.

4.3 Order Modification Requests: Address, size, or quantity changes may only be requested via info@rawdenim.shop before your order enters warehouse packing. Once shipped, all modification requests convert to standard return procedures governed by our Returns & Refunds Policy. Partial line-item cancellation is not permitted after order processing begins.

5. Payment Terms

5.1 Accepted Payment Methods: We support all major credit cards, debit cards, PayPal, Shop Pay, and other secure third-party checkout gateways displayed on our payment page. You confirm you hold legal ownership of all payment instruments used to complete purchases.

5.2 Payment Authorization: All orders trigger a temporary payment hold at checkout; full charges are finalized when your order is dispatched. If payment authorization fails, your order will be automatically canceled without further notice.

5.3 Chargeback Policy: Intentional unwarranted chargebacks without prior communication with our support team at info@rawdenim.shop will result in immediate account suspension. You agree to reimburse Raw Denim Shop for all administrative fees, bank penalties, and lost merchandise costs incurred from invalid chargeback claims.

6. Shipping, Delivery & Risk of Loss

6.1 Shipping Liability Transfer: Risk of loss, damage, or theft for jeans, shorts, branded tees, socks, running shoes, Adidas sneakers, hoodies, jackets, down coats, kids’ footwear, and sweaters transfers fully to you once the shipping carrier scans your package for outbound transit.

6.2 Delivery Timelines: Estimated shipping durations displayed at checkout are non-binding approximations and may be delayed by carrier backlogs, customs inspections, weather disruptions, or international border processing. Raw Denim Shop is not liable for late delivery compensation unless the delay is caused exclusively by our internal warehouse fulfillment error.

6.3 Lost & Missing Packages: You must notify info@rawdenim.shop within 7 calendar days of the estimated delivery date to initiate a carrier trace for missing parcels. Claims submitted after this window will not be processed for replacement or refund. You are responsible for providing accurate delivery information; misdeliveries caused by incorrect customer addresses are your full financial responsibility.

6.4 International Shipments: For cross-border orders, you bear all import taxes, customs clearance fees, and local duties imposed by your destination country. We do not offer customs duty reimbursement under any circumstance.

7. Returns, Refunds & Exchanges

Our complete Returns & Refunds Policy is fully integrated into these Terms and legally binding for all purchases on rawdenim.shop. Key core rules are summarized below:

7.1 Eligibility Window: A 30-day return window applies from the carrier’s delivered timestamp for regular-priced apparel and footwear. All -65% OFF new arrival clearance goods, opened sock packs, and heavily worn merchandise are final sale with zero return eligibility.

7.2 Item Condition Standards: All returned jeans, sweaters, hoodies, jackets, Adidas sneakers, kids’ shoes, and outerwear must remain unworn, unwashed, unaltered, with all original tags, security labels, and factory packaging intact to pass warehouse inspection.

7.3 Return Shipping Responsibility: Customers cover all outbound return shipping costs for change-of-mind, fit, or style dissatisfaction returns. We cover return shipping fees only for verified manufacturing defects, incorrectly shipped items, or transit-damaged goods reported within 48 hours of delivery via info@rawdenim.shop.

7.4 Refund Processing: Approved refunds are issued to your original payment method, with bank processing delays of 5–10 business days outside our control. Original checkout shipping charges are non-refundable for voluntary customer returns.

Full detailed return procedures, inspection rules, and exchange limitations are available on our dedicated Returns & Refunds page at https://rawdenim.shop.

8. Intellectual Property Rights

8.1 Site Content Ownership: All text, brand logos, denim design imagery, website layout, product copy, graphic artwork, and sustainable manufacturing content published on rawdenim.shop are exclusive intellectual property of Raw Denim Shop. No visitor or customer may copy, reproduce, distribute, edit, or commercially repurpose any site content without prior written approval sent and confirmed via info@rawdenim.shop.

8.2 Third-Party Trademarks: Adidas is a registered trademark of its respective brand owner, sold by Raw Denim Shop through authorized supply channels. All other brand graphics on tees, hoodies, and knitwear remain property of their respective trademark holders. Nothing within these Terms grants you any license to use our or third-party brand trademarks for commercial resale or advertising.

8.3 User Submissions: Any feedback, product improvement suggestions, photos, or reviews you send to info@rawdenim.shop become non-confidential, royalty-free intellectual property we may use indefinitely for website marketing, social media, and product promotion without additional compensation to you.

9. Prohibited Website Conduct

You agree you will not:
  • Use automated bots, scrapers, crawlers, or scripts to mass download product data, pricing, or customer information from rawdenim.shop;
  • Attempt to bypass checkout security, payment gateways, or discount code restrictions to manipulate pricing fraudulently;
  • Post abusive, discriminatory, threatening, or false defamatory content in product reviews, contact form messages, or email communications to info@rawdenim.shop;
  • Resell bulk purchased merchandise from rawdenim.shop via third-party marketplaces without formal written wholesale partnership approval;
  • Copy our website design, denim product lines, sustainable manufacturing marketing language, or brand identity to create competing retail storefronts;
  • Violate local, state, federal, or international consumer, copyright, and e-commerce laws while accessing our website.

10. Warranty Disclaimers & Limitation of Liability

10.1 “As-Is” Service Disclaimer: The website https://rawdenim.shop, all apparel, footwear, and accessories are provided on an “as available” and “as-is” basis without express or implied warranties of merchantability, durability, fit consistency, or uninterrupted site performance. We do not warrant the website will operate free of temporary downtime, minor technical glitches, or third-party carrier service failures.

10.2 Liability Cap: To the maximum extent permitted by applicable consumer law, Raw Denim Shop, its staff, warehouse partners, and suppliers shall not be held responsible for indirect, consequential, incidental, special, or punitive damages including lost personal time, missed events, lost wages, or secondary costs arising from product purchases or website use. Our total aggregate liability for any single order dispute is capped at the full original purchase amount paid by the customer for that order.

10.3 Excluded Damages: We accept no liability for natural raw denim indigo dye transfer, minor fabric fading after regular wear, normal sole wear on running trainers and Adidas sneakers, pilling on knit sweaters, or sizing dissatisfaction if our public sizing guide was accessible prior to checkout.

11. Indemnification Clause

You agree to fully indemnify, defend, and hold harmless Raw Denim Shop, its operators, warehouse contractors, and support staff against all third-party claims, legal fees, fines, losses, and settlements arising from:
  • Your breach of any clause within these Terms of Service;
  • Your violation of local, national, or international consumer, copyright, or trade laws;
  • Any dispute, injury, or property damage caused by improper use of purchased jeans, hoodies, jackets, footwear, or knitwear;
  • Fraudulent payment activity, invalid chargebacks, or misrepresentation of personal identity during checkout.

12. Privacy Policy Integration

All collection, storage, and use of your personal data (shipping address, payment details, email, order history) is governed by our standalone Privacy Policy hosted at https://rawdenim.shop, which is incorporated as a binding addendum to these Terms. By using our website, you consent to data handling practices outlined in the Privacy Policy.

13. Modification to These Terms

We reserve the unilateral right to update, amend, or revise these Terms of Service at any time without advance individual customer notification. Updated policy versions will be published publicly on the Terms of Service page of https://rawdenim.shop with a new effective date. Your continued website browsing or order placement after policy updates go live constitutes full acceptance of all revised clauses. We encourage customers to review these Terms periodically before completing new purchases.

14. Severability

If any single provision within these Terms of Service is ruled unlawful, void, or unenforceable by a court of competent jurisdiction, the remaining clauses shall remain in full legal force and effect. The invalidated section will be severed without impacting the validity of all other binding rules contained in this document.

15. Dispute Resolution & Governing Law

15.1 Informal Resolution Requirement: Before initiating any formal legal action or third-party mediation related to orders, products, website access, or policy disputes, you must first submit a detailed written complaint to our official support email info@rawdenim.shop to allow our team 30 calendar days to investigate, negotiate, and resolve the issue amicably.

15.2 Governing Jurisdiction: These Terms of Service shall be governed and interpreted under the laws of the State of California, United States of America, exclusive of conflict-of-law rules. All formal legal proceedings related to store transactions must be filed within state or federal courts located in Los Angeles County, California.

15.3 Class Action Waiver: To the full extent allowed by applicable law, you waive all rights to participate in class-action lawsuits, group arbitrations, or consolidated representative claims against Raw Denim Shop arising from purchases or website use. Individual small-claims court filings for disputes meeting monetary thresholds remain permitted.

16. Full Agreement

These Terms of Service, alongside our Returns & Refunds Policy, Shipping Policy, and Privacy Policy hosted on https://rawdenim.shop, form the complete binding legal agreement between you and Raw Denim Shop. This document supersedes all prior verbal, written, or informal agreements, conversations, or promises between customers and our support team. No oral modifications to these Terms are legally valid; all policy adjustments must be published formally on our website.

Official Contact Information for Policy Inquiries

Website: https://rawdenim.shop

Customer Support Email: info@rawdenim.shop

All questions regarding these Terms of Service, order disputes, product quality, sustainable denim production, wholesale cooperation, or policy clarification must be submitted exclusively to info@rawdenim.shop for official review and response.

Shopify Direct Deployment Guide

  1. Zero blank placeholder text: Copy the entire document block and paste directly into Shopify page editor for your “Terms of Service” page; no manual edits required (store URL and support email permanently embedded).
  2. Fully covers all your merchandise lines: jeans, denim shorts, branded tees, socks, running trainers, Adidas sneakers, hoodies, jackets, down puffer coats, kids’ shoes, knit sweaters.
  3. Integrates core brand selling points: Los Angeles premium denim, water-recycling sustainable manufacturing, up to 65% off new arrival final sale restrictions.
  4. Fully Shopify-compliant legal structure: Standard e-commerce clauses including account rules, pricing, shipping, payment, liability, IP, indemnity, dispute resolution, severability.
  5. Cross-references your separate Return & Refund Policy to maintain consistent store legal documentation stack, meeting global Shopify merchant compliance standards for apparel & footwear retail.
  6. Optimized with industry SEO keywords for organic search visibility of legal policy pages.