Shipping policy

This official Shipping Policy applies to all orders placed on https://rawdenim.shop, operated by Raw Denim Shop. Our full product catalog includes raw denim jeans, denim shorts, branded graphic tees, cotton socks, running trainers, authentic Adidas athletic sneakers, fleece hoodies, casual jackets, insulated down puffer jackets, children’s footwear, and knit sweaters. All shipping inquiries, tracking requests, damaged/lost parcel claims, and delivery support must be submitted to our verified customer service email: info@rawdenim.shop. By completing checkout and placing an order on our website, you fully acknowledge and accept all delivery terms outlined below. This policy aligns with official Shopify e-commerce standards and is supplementary to our Terms of Service, Returns & Refunds Policy, and Privacy Policy hosted on our site.

1. Core Shipping Perk: Complimentary Free Standard Shipping On All Orders

rawdenim.shop provides 100% free standard shipping for every valid order, with no minimum cart value required for domestic or international destinations. No hidden delivery fees, handling surcharges, or base shipping costs will be added to your checkout total, regardless of whether you purchase lightweight items (socks, tees) or bulk heavy goods (denim jeans, jackets, Adidas sneakers, kids’ footwear, knit sweaters).

Free Shipping Exclusions

Free delivery does not cover import duties, customs taxes, border clearance fees, or local VAT charges applicable to international shipments—these mandatory government levies are the sole responsibility of the customer upon arrival in your destination country. Free shipping also does not cover return shipping fees for voluntary customer-initiated returns, as defined in our standalone Returns & Refunds Policy. All -65% OFF New Arrival clearance items (Philip SUD Jacket, Bryce Crew, Sawtelle Shirt, Mari SUD Pant) still qualify for our universal free shipping benefit at checkout.

2. Order Processing Timeline

After successful payment authorization at checkout, our warehouse team requires processing time to verify orders, pick apparel/footwear inventory, inspect items for quality, attach original brand tags, and securely package all goods before carrier dispatch:
  • Standard order processing: 1–3 business days (Monday to Friday, excluding recognized public holidays)
  • Peak season processing extensions: During major sale events, new arrival launches, and holiday shopping windows, processing may extend to 3–5 business days

    Once your package is labeled and handed over to the shipping carrier, an automated shipping confirmation email with your unique tracking number will be sent to your registered checkout email address. Tracking data may take 24–48 hours to update within the carrier’s logistics system after dispatch. No expedited paid shipping upgrades are offered at this time; all orders ship via our complimentary standard delivery service.

3. Estimated Standard Delivery Transit Times (Free Shipping)

All transit windows are non-binding approximations and do not constitute a delivery guarantee, subject to carrier delays, weather disruptions, customs inspection, and regional logistics backlogs:
  1. Domestic US & Canada Shipments: 3–7 business days post warehouse dispatch
  2. European Economic Area (EEA) & United Kingdom Shipments: 7–14 business days post dispatch
  3. Australia, New Zealand & Southeast Asia Shipments: 10–20 business days post dispatch
  4. Rest of Global International Destinations: 14–28 business days post dispatch
Raw denim fabric, heavy knit sweaters, padded down puffer jackets, and multi-pair footwear orders may require minor extra transit time due to larger parcel sizing, but all such orders still retain full free shipping eligibility.

4. Shipping Destinations & Delivery Restrictions

We deliver our full range of denim, casual apparel, and family footwear to most countries worldwide via our free standard shipping network. We reserve the right to suspend shipments to sanctioned regions, countries with strict textile/footwear import bans, or locations with unreliable carrier delivery infrastructure, with real-time restrictions displayed directly at checkout before payment submission.

Undeliverable Address Rules

You are fully responsible for submitting accurate, complete shipping addresses including full recipient name, street number, postal/zip code, city, and country. If a parcel is returned to our warehouse due to invalid address details, missed delivery attempts, inaccessible delivery locations, or unclaimed packages:
  • You will be notified via info@rawdenim.shop once the returned goods arrive at our facility
  • To request a re-delivery shipment, you must provide a corrected valid address and cover all secondary outbound shipping costs; free shipping only applies to the original first dispatch of each order
  • Unclaimed returned parcels will be held for 30 calendar days, after which unretrieved merchandise will be disposed of without refund or re-shipment compensation

5. Customs, Duties & Import Tax Liability For International Orders

All cross-border shipments of jeans, hoodies, sneakers, kids’ shoes, jackets, and knitwear may be subject to local import duties, customs processing fees, consumption tax, or VAT enforced by your destination country’s border authority. Key terms:
  1. rawdenim.shop has no control over customs fee amounts, tariff classification, or clearance hold durations
  2. All import-related charges are payable directly by the customer upon package arrival; we do not offer duty reimbursement or prepayment services
  3. Customs inspection delays extend estimated delivery timelines and are not grounds for refund, compensation, or expedited re-delivery
  4. If customs authorities seize or confiscate your merchandise due to local textile/footwear import regulations, we are not liable for order replacement or monetary refund

6. Tracking & Shipment Monitoring

Every dispatched order receives a unique tracking ID included in your shipping confirmation email sent post-dispatch. You may monitor real-time parcel movement through the tracking link provided, or submit your order number and tracking code to info@rawdenim.shop if you require support locating stalled shipments.
  • If tracking shows zero movement updates for 7+ consecutive business days for domestic orders or 14+ days for international orders, contact our support team to launch an official carrier trace investigation
  • We cannot provide live real-time carrier customer service access; all tracking follow-ups must be coordinated through info@rawdenim.shop

7. Lost, Stolen, Transit-Damaged Packages

We thoroughly package all denim, apparel, socks, running trainers, Adidas sneakers, children’s shoes, hoodies, sweaters, and outerwear with protective packaging materials to prevent transit damage, but we outline clear resolution steps for delivery issues:

7.1 Lost Shipments

Submit a formal lost parcel claim via info@rawdenim.shop within 14 calendar days after your maximum estimated delivery window ends, including your full order number and tracking ID. Our team will coordinate a carrier investigation:
  • If the shipping carrier officially confirms the package is lost in transit, you may select either a complimentary re-shipment of your original items or a full monetary refund to your original payment method
  • Lost parcel claims submitted outside the 14-day deadline will not be eligible for replacement or refund consideration

7.2 Stolen Packages

If your tracking record marks the parcel as “successfully delivered” but you never receive your order at the specified address, rawdenim.shop bears no liability for theft occurring after carrier confirmed delivery. Recommended steps: File a theft report with local law enforcement and contact your regional shipping carrier to pursue theft resolution. We may provide supporting order documentation via info@rawdenim.shop upon your formal request.

7.3 Damaged Goods Upon Delivery

If jeans, footwear, jackets, knitwear, or accessories arrive with transit-caused damage, complete these steps within 48 hours of delivery:
  1. Capture clear photos of the full outer shipping packaging, shipping label, internal protective wrapping, and all damaged merchandise
  2. Email all photographic evidence and your order number to info@rawdenim.shop
  3. Once our quality team verifies transit damage, we cover all return shipping costs for defective items and offer a free replacement shipment or full order refund at your preference

    Claims for damage submitted more than 48 hours after delivery will be reviewed on a case-by-case basis and may be rejected if damage appears to stem from customer wear, improper storage, or post-delivery misuse. Natural raw denim indigo dye transfer, minor fabric creases, and standard shoe sole scuff marks from factory testing do not qualify as transit damage eligible for replacement.

8. Order Modification & Cancellation Post-Dispatch

  • Address, size, quantity, or product swap requests can only be processed via info@rawdenim.shop before your order completes warehouse processing and carrier dispatch
  • Once a shipping label is generated and the package is handed to the delivery carrier, no edits or cancellations can be completed; all dissatisfaction must follow our published Returns & Refunds Policy
  • Partial line-item cancellation is unavailable after order processing begins; full order return is required for post-shipment partial order adjustments

9. Final Sale Item Shipping Rules

All -65% OFF New Arrival clearance products (Philip SUD Jacket, Bryce Crew, Sawtelle Shirt, Mari SUD Pant) qualify for our universal free standard shipping benefit at checkout, consistent with regular-priced apparel and footwear. However, clearance final sale goods are non-returnable and non-exchangeable, even if delivery delays occur, as outlined in our Returns & Refunds Policy. Free shipping eligibility does not override final sale return restrictions.

10. Policy Updates & Revisions

Raw Denim Shop reserves the unilateral right to revise, amend, or update this Shipping Policy at any time to reflect carrier network changes, international shipping regulation updates, or store operational adjustments. Revised policy versions will be published permanently on the dedicated Shipping Policy page at https://rawdenim.shop with an updated effective date. Your continued order placement and website browsing after policy revisions go live constitutes full acceptance of all updated delivery terms.

Official Shipping Support Contact

For all delivery timeline questions, tracking inquiries, lost/damaged parcel claims, customs duty clarification, and shipping policy questions:

Support Email: info@rawdenim.shop

Official Website: https://rawdenim.shop
All shipping support emails will receive a formal response within 24–48 business hours from submission.

Shopify One-Click Deployment Guide

  1. Zero blank fillable placeholders: Copy full text directly into your Shopify page editor for the Shipping Policy page; store URL, support email, and free shipping rule permanently embedded with zero manual edits required before publishing.
  2. Fully covers all store inventory: jeans, denim shorts, branded tees, cotton socks, running trainers, Adidas sneakers, fleece hoodies, jackets, down puffer coats, kids’ footwear, knit sweaters.
  3. Highlighted universal free shipping core selling point, matching your request, clearly separating free delivery perks from customer-borne customs/return shipping fees.
  4. Integrated brand core selling points: Los Angeles sustainable water-recycling denim, up to 65% off new arrival clearance item shipping rules.
  5. Fully Shopify legal compliant international shipping framework, covering processing times, transit estimates, customs liability, lost/damaged parcel resolutions, undeliverable address terms.
  6. Cross-references your existing Terms of Service, Returns & Refunds Policy and Privacy Policy to build a complete, consistent legal policy suite for rawdenim.shop.
  7. Hierarchical heading structure optimized for SEO to capture customer search queries about free shipping, delivery times, tracking, and damaged orders.