Refund policy

1. Return Eligibility Window

We offer a standard 30-day return window calculated from the date your package is marked delivered by the shipping carrier. All return requests must be submitted via our official support email info@rawdenim.shop within this 30-day period. Any return inquiry submitted after the 30-day deadline will not be accepted for refund, exchange, or store credit, regardless of product type.
This policy applies to all merchandise sold in our store, including raw denim jeans, denim shorts, branded graphic tees, knit sweaters, fleece hoodies, casual jackets, insulated down puffer jackets, cotton socks, performance running trainers, authentic Adidas athletic sneakers, and children’s footwear.

2. Mandatory Item Condition Rules For Valid Returns

To qualify for a full refund or exchange, every returned product must meet all the following standards:
  • Completely unworn, unwashed, unaltered, free of stains, scuffs, makeup, perfume, pet hair, fading or stretching damage
  • All original hang tags, brand labels, fabric care tags, security stickers and shoe box packaging fully attached and intact
  • Footwear (running shoes, Adidas sneakers, kids’ shoes) must include the original shoe box, unused insoles and all factory packaging inserts; soles cannot show outdoor wear, dirt or scuff marks
  • Socks must remain in sealed original retail packaging for hygiene compliance; opened sock packs are non-returnable
  • Denim bottoms, hoodies, sweaters, jackets and down puffer coats cannot have broken stitching, rips, tears or custom modifications
  • All original accessories included with your order must be returned together with the main item

    We reserve the right to reject any returned merchandise that fails our quality inspection upon warehouse receipt, including items with obvious signs of regular wear. Inspection photos will be sent to your registered email if your return is denied.

3. Final Sale & Non-Returnable Items

The below categories are marked Final Sale at checkout and are strictly excluded from all returns, refunds and exchanges under every circumstance:
  • All products labeled -65% OFF New Arrivals, clearance markdown items, limited promotional discounted styles including Philip SUD Jacket, Bryce Crew Tees, Sawtelle Shirts and Mari SUD Pants
  • Opened, unsealed cotton sock packs for hygiene reasons
  • Damaged items caused by improper customer washing, storage or accidental misuse after delivery
  • Custom-sized or personalized merchandise (we do not offer custom sizing at rawdenim.shop)
  • Gift cards, digital discount codes and promotional bundle free gifts

    Once a Final Sale order is shipped, no cancellation, return or partial refund requests will be processed.

4. How To Submit A Return Request

Follow these complete steps to initiate your return; we do not accept unsolicited packages sent back to our warehouse without prior email authorization:
  1. Compose an email to our official support address info@rawdenim.shop with the subject line “Return Request – [Your Full Order Number]”
  2. Include these required details in your email body: full name linked to the order, order number, item names & quantities you wish to return, reason for return, and your preferred resolution (full refund or size exchange)
  3. Attach clear front/back photos of the unused, tagged items to speed up review
  4. Our customer service team will respond within 24–48 business hours with a valid return shipping address and step-by-step sending instructions
  5. Package all return goods securely using sturdy outer packaging; retain your shipping tracking number as proof of delivery to our warehouse

    Packages returned without pre-approved authorization sent to info@rawdenim.shop will be held for 14 days only, after which unclaimed goods will be discarded with no refund issued.

5. Return Shipping Cost Responsibility

Customer-Initiated Returns (Change of Mind, Fit Issues, Style Preference)

You are fully responsible for all outbound return shipping fees, customs duties, import taxes and carrier surcharges to send items back to our warehouse. Original shipping charges paid at checkout for your initial order are non-refundable in all change-of-mind return scenarios. We do not provide pre-paid return shipping labels for voluntary customer returns.

Our Error Returns (Defective Goods, Wrong Item Shipped, Damaged In Transit)

If we ship incorrect products, defective denim/apparel/footwear, or items arrive damaged from shipping transit:
  1. Submit photos of the faulty merchandise and original shipping packaging to info@rawdenim.shop within 48 hours of delivery
  2. Once verified by our quality team, we will cover all associated return shipping costs
  3. You may choose either a full free refund or a complimentary exchange shipment at no extra charge

6. Refund Processing Timeline & Payment Method

Once our warehouse receives, inspects and approves your eligible returned items:
  1. A confirmation approval email will be sent to your registered contact address within 3–5 business days of delivery to our facility
  2. Full monetary refunds will be issued to your original payment method (credit card, debit card, PayPal or other checkout payment gateway)
  3. Allow 5–10 additional business days for the refund amount to reflect in your bank or payment account, subject to individual financial institution processing speeds

    Partial refunds will only be approved for verified manufacturing defects or shipping damage, calculated based on the damaged item’s original purchase price. We do not offer partial refunds for fit dissatisfaction or minor cosmetic differences from website product photos (screen display color variation is not grounds for partial refund).

7. Exchange Policy Details

We offer size/style exchanges only for regular-priced, non-Final Sale items within the 30-day delivery window:
  1. Complete the same return request email process via info@rawdenim.shop and select “Exchange” as your resolution type
  2. Confirm your desired replacement size, color or product variant in your message
  3. Exchange stock availability will be verified by our team before you ship your original item back
  4. Customer pays return shipping for voluntary exchanges; we cover outbound shipping of the replacement item
  5. If your requested exchange product is out of stock, we will automatically process a full refund to your original payment method instead

    All exchange items must follow the same unused, tagged, original packaging condition rules listed in Section 2.

8. Order Cancellation Policy

You may request full order cancellation with a 100% refund before your order enters our warehouse packing process by emailing info@rawdenim.shop with your order number. Once shipping labels are generated and the package is dispatched, cancellation requests convert to standard return requests subject to all above return shipping and eligibility rules. We cannot cancel partial line items from an order after processing begins; full order return is required for partial order dissatisfaction post-shipping.

9. Defective & Damaged Product Claims

All denim, tops, outerwear and footwear passes internal quality checks before dispatch. If you receive defective stitching, fabric flaws, manufacturing errors or damaged sneakers/kids’ shoes:
  • Notify info@rawdenim.shop with timestamped photos within 48 hours of delivery
  • Retain all original shipping boxes, packaging materials and product tags for inspection validation
  • Valid defect claims qualify for free return shipping, full refund or complimentary replacement exchange at our discretion

    Claims submitted more than 48 hours after delivery will be reviewed on a case-by-case basis and may be rejected if damage appears to result from customer wear or improper handling.

10. Important Policy Disclaimers

  • This Returns & Refunds Policy applies exclusively to purchases made on https://rawdenim.shop; we do not honor returns for items resold through third-party marketplaces or unauthorized resellers
  • We reserve the right to modify this policy at any time, with updated terms posted publicly on our website; active orders follow the policy version published at the time of checkout
  • All communication regarding returns, refunds and exchanges must take place through our verified email info@rawdenim.shop; we do not process return requests via social media, third-party chat platforms or unknown alternate email addresses
  • Raw denim fabric naturally releases minor indigo dye during initial washes; slight color transfer is a standard material characteristic and not classified as a manufacturing defect eligible for refund or exchange
  • Sizing chart discrepancies must be reported within the 30-day return window; we encourage all customers to review our online sizing guide before purchase to reduce fit-related return requests

Contact For Return Support

For all questions regarding returns, refunds, exchanges or defective product claims, reach our dedicated support team at info@rawdenim.shop, official website https://rawdenim.shop.

Shopify Direct Use Guide

  1. Full text with no blank placeholder fields; copy the entire article and paste directly into your Shopify Pages editor for the Returns & Refunds page
  2. Pre-embedded fixed store URL https://rawdenim.shop and support email info@rawdenim.shop, zero manual edits needed before publishing
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  4. Integrated core brand selling points: Los Angeles premium denim, water-recycling sustainable production, up to 65% off new arrival final sale rules
  5. Compliant with global Shopify e-commerce legal standards for apparel & footwear retail, clear customer dispute risk reduction clauses built in
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